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Shipping & Handling

How long does it take for my orders to arrive?

Orders will be processed and shipped out to the shipping address within 2 working days upon receiving the full payment.

Delivery timeframe once order is shipped :
-West Malaysia/Peninsular: 2-4 working days
-East Malaysia (Sabah/Sarawak/Labuan): 4-7 working days
-Indonesia: ~2 weeks

I missed my parcel. What do I do?

In the case of rejected parcel(s) that is caused by undelivered address, wrong contact number and/or nobody home when the delivery is attempted;
Customers will have to pay the additional shipping fee for re-sending the parcels.
We will inform the customer by email or text message regarding the rejected parcel(s).

Can I have my parcel redirected to a different address?

Please message us immediately on our Instagram page.
Alternatively, you can email us at [email protected] with your order number and the team will check if your parcel has been dispatched.
If your parcel has been dispatched, we are unable to redirect it to a different address.

Can I pick up my items in store?

Self-collection is available at 3 Damansara Mall PJ (previously Tropicana City Mall) and Glo Mall Damansara only.
If you have chosen Pick Up, please message us to arrange the time & date of pick up.

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