Terms and Conditions

What is considered a defect?

A defective merchandise is defined as an item that has manufacture defects at the point of receipt such as stains (before washing), holes, pills, missing buttons or spoilt zippers. There might be discrepancies of 1-3cm (measured when apparel is laid flat and untouched) between our merchandises and the measurements we have provided on our website. As such, these discrepancies are not regarded as a defect. Uneven stitching and untrimmed threads are also disregarded as defects as these are considered discrepancies within tolerance that do not affect the overall appearance and functionality of the products.  

If you have received a merchandise with defects, please refer to our return FAQ and email us at [email protected]

The following terms and conditions are applicable to all promotions, sales items and promotional codes:

By using the promotion codes for an offer, you agree to accept and be bound by these terms and conditions. 

  • Promotions are only available for a limited time only, for as long as it is advertised on www.aleroproject.com or on @aleroproject on Instagram. Al'ero Project has the right to cancel or change any promotion at any time without notice and in its sole discretion.
  • All promotional codes, promotions, free gifts and purchase-with-purchase are not stackable unless stated otherwise. (Eg: During Merdeka sales 31% off on selected items, all other promo codes are temporarily disabled until the period of Merdeka Sales is over.)
  • Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts.
  • If the promotional code has a minimum purchase requirement, shipping and handling charges do not apply towards the minimum purchase amount.
  • All free gifts and purchase-with-purchase promotions are on while stocks last basis.
  • To redeem an offer during using a promo code, enter the promo code into the promo code box during the checkout process or purchase using auto-applied code.  
  • ALL Sales and promotional items are not refundable and exchangeable. 
  • For further enquiries, click here to contact us.

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